OUR BELIEFS !
Our customers are the focus of our awareness and our work. We are dedicated to giving even better service than expected with friendliness and efficiency. The designer jewellery offered, are at prices hard to resist. The spirit of our staff is our primary source of success. Within that spirit we treat each other as partners with dignity and respect.

Our store guarantees that the jewelleryy sold are genuine and of good condition. The warranty period against defects due to manufacturers fault is one year from date of purchase. During this period, our store will undertake to repair or make good such defects free of charge. Our store will not be responsible for any jewellery that are damaged due to misuse, neglect, accident or have been tampered with.


By being affiliated to Global Refund, our tourist customers are able to receive immediate cash-in-hand when departing Singapore or at any of Global Refund`s over 600 Cash Refund counters of offices worldwide. This is an important benefit for our tourist customer. Not surprising since in the year 2000, 75 % of travelers worldwide who had Global Refund GST claims wanted to receive their Tax Refund in cash.


LETTER ONE:

I lived in Singapore for 18 months prior to moving to Kuala Lumpur where I now reside. In my time in Singapore I purchased quite a lot of jewellery from Richard Hung and alway went back there because of the mutual trust we had built up and also because of the excellent service and politeness and help shown by the staff.
I returned to Singapore two weeks ago on business and called in to show Mr. Hung that a stone had fallen out of one of my wifes rings and to ask him if he could repair it during our stay which was only 5 days. He immediately said yes and without any prompting offered my wife a brand new identical ring as a replacement. We were very surprised and extremly pleased with the response and the fact that after 12 months he remembered both of us and we were relieved that everything was dealt with so professionaly and quickly.
Needless to say that I also purchased a Birthday gift fro my wife whilst I was there. Richard Hung deserves to be highly recommended as he is a credit to the businessmen of Singapore and I can only wish him every success in the future. I will certainly be back on my next trip to Singapore.
Regards
Grame Shirreffs - Vice President - Asia Pacific


LETTER TWO:
LETTER THREE ... (click)

Dear Richard,
Thank you for your christmas greetings.
Singapure is certainly on our touring schedule for september. You have been on our minds many times, especially your instant help last year, when I were in need for some medical advisory. Again, thank you so much. I think there are moments in everybodys life, when you meet a person and instantly know, that the person is sincere, brave and trustworth. Someone like you. Unfortunately, my communication skills in english are limited. It is difficult for me to learn a new language, because I am not as young as you are. Howeever we wish you and your family nothing but the best, may all your dreams and wishes come true, may joy and love cover your family.
Your friend
Rolf

We hope to serve you soon !
W i t h   w a r m e s t   r e g a r d s
Richard Hung
Managing Director